Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

The Vice President of Community Connections & Product Sales (VP) develops and oversees the delivery of community engagement and alternative program delivery models intended to engage diverse and underrepresented communities. This position serves as a champion for and key contributor to driving membership-focused sales and member retention efforts. The VP will lead and oversee the Community Relations, Benefit Sales and Member Retention teams ensuring that the entire range of Community Health Choice (CHC) products are communicated effectively and that messages are well-received and in a context that aligns with diverse cultural norms.

The VP will lead and expand CHC's engagement with the community, working in collaboration with colleagues to build positive relationships that support CHC's goals and further the organizations connections with the diverse local community as well as with other cultural and education organizations and institutions.

Community Relations:
Responsible for strategic oversight and daily management of the Community Relations department.  Ensures strategies are developed and executed that create and uphold a positive public image for CHC through Outreach Partnerships, Community Events. 

Benefit Sales:
Lead and manage sales team activities within organization.  Ensure revenue growth through development and implementation of sales strategies.  Develop and execute a foundational growth strategy in alignment with CHC mission and values.  Identify and capitalize on new market opportunities and spearhead business development initiatives.

Member Retention:
Monitor and coordinates strategies and processes to ensure a high level of customer satisfaction, membership growth and increased member retention rates. This role will also lead the department¿s efforts to create a comprehensive member experience.  Coordinates and works with other departments to enhance and add tools to support an automated, high¿end member experience.

Work closely with CFO and team on financial forecasting/ROI, development, and implementation of market strategies, including product launches and market expansions.

Responsible for development and achievement of departmental goals, as identified in Department¿s annual business plan, including specific departmental process improvement plans, and other duties as assigned.

Education/Specialized Training/Licensure: Bachelor's degree Business, Marketing or related field required.

Master's degree preferred.

Work Experience (Years and Area): 10 years in managed care, marketing, advertising, or product experience.

Management Experience (Years and Area): 7 years' experience healthcare/product/services demonstrating increasing levels of responsibility.

Software Proficiencies: Microsoft Office (Word, Excel, Outlook, PowerPoint)

Application Instructions

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