Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

JOB SUMMARY:   Workforce Management Analyst (WFA)  someone to analyze, develop, and execute strategies to maintain service levels consistently within the operation resources. The WFA will ensure resources are planned for and adjusted to meet business objectives. The WFA must communicate with all levels of the organization regarding impacts to volume, staffing, service levels, and productivity. The WFA will partner with operations and training to coordinate all training and other off -phone needs for the contact center.

MINIMUM QUALIFICATIONS:   

Education/Specialized Training/Licensure: 

  • High school diploma or GED.

Work Experience (Years and Area): 

  • 3 years related experience in call center operations/workforce management.
  • 1 or more years in workforce management preferred.

Equipment Operated:  PC

SPECIAL REQUIREMENTS:   
Writing /Composing,  Correspondence / Reports

Other Skills:
Analytical, Medical Terms, P.C., MS Word, MS Excel  (helpful) 

Advance Training/Specialty: 

  • Knowledge of Workforce Management operating systems and ability to use  Crystal Report writing/editing.


Work Schedule:  Flexible

Other Requirements: 

  • Must be tested for MS Word, Exceptional Written Skills

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online